We are not offering local delivery at this time. Please visit us at 248 Ontario Street to see our full selection.

All orders are currently for DELIVERY via shipping services only. We will ship your order to the shipping address entered during the checkout process. Shipping fees have been added per item and will show in your cart.

We cannot ship orders outside of Canada at this time.

Please have your reservation number on hand when you come to pick up your cruise or trolley tickets. The number should be in your confirmation email.

We also have a second location at the base of Crawford Wharf known as the Ticket Office. This location can also sell and print your tickets for cruises and trolley rides as well as meet your souvenir needs.

We do not have a public washroom but we can direct you to the nearest one depending on the time of year. Most often the bathrooms in and under City Hall are open.

Our store carries souvenirs like magnets & mugs, maple products, clothing, home decor & more!

We accept all credit cards, Canadian cash and Downtown Dollars. We do not accept any foreign cash.

Please email us at info@ktic.ca so our retail team can help you get your souvenir shipped to you even if it is not featured on our site. We will need information about the item you would like as well as your shipping address so we can put together a shipping quote for you.

Our shipping costs are calculated by weight per item with major shipping couriers.

If you are purchasing multiple items and feel your shipping costs have added up unfairly, please email us at info@ktic.ca so we can see what we can do. For example, stickers & magnets cost $3 to ship individually but if you order both, Canada Post may be able to ship them together still for $3. Please contact us if you are unsure and we can assess your best options.